Service Desk Support - L1

Information Technology (IT) | Pune, India

 

We are looking for L1 – Service Desk Support to join a growing client in Pune, India.

 

Requirements 

  • Technical Support Engineer for internal Service Desk of the Client.
  • Candidate should  possess  a  broad  technical  knowledge  on  desktop  and  laptop  hardware’s,  MS Operating  system  and  various  applications  associated  with  the  OS’s. 
  • Over and above that knowledge on VoIP voice services; IP networking; and knowledge on various mobile devices will be an added advantage.
  • Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.
  • Graduate in any discipline.

 

Responsibilities 

  • Provide troubleshooting and technical support via phone, web based tools internal supported applications.
  • Advise customers regarding the product's proper use and address specific user issues and requests.
  • During problem escalations, act as a liaison between customers and Tier 2 supports.
  • Candidate will assist the customer base during various installation processes. 
  • Adequate  knowledge  of  products,  system  utilities,  and  operating  systems  to investigate system issues and provide accurate solutions to them
  • Represent Client in a professional manner and communicate effectively to stakeholders.
  • Maintain  the  highest  level  of  customer  satisfaction  by  resolving  all  technical  and non-technical issues and concerns.
  • Other duties as assigned.

 

Skills & Experience 

  • Provide troubleshooting and technical support via phone, web based tools internal supported applications.
  • Advise customers regarding the product's proper use and address specific user issues and requests.
  • During problem escalations, act as a liaison between customers and Tier 2 supports.
  • Candidate will assist the customer base during various installation processes. 
  • Adequate  knowledge  of  products,  system  utilities,  and  operating  systems  to investigate system issues and provide accurate solutions to them
  • Represent Client in a professional manner and communicate effectively to stakeholders.
  • Maintain  the  highest  level  of  customer  satisfaction  by  resolving  all  technical  and non-technical issues and concerns.
  • Other duties as assigned.

 

About Talent Anywhere 

 

Talent Anywhere provides companies with comprehensive solutions to develop a global workforce. Our award winning model has been the most proven method for establishing and growing teams and offices in new locations. Since 2006, we have helped over 80 international companies deploy teams with over 2,000 employees globally.

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