Cisco Unified Contact Center Security

Information Technology (IT) | Pune, India

 

We are looking for Cisco Unified Contact Center Security to join a growing client in Pune, India.

 

Requirements

  • Excellent written and verbal skills are a must.
  • Bachelor’s Degree in Engineering or similar field and/or equivalent work experience.

 

Responsibilities

  • We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.
  • Broad experience with design, implementation and management of complex Cisco
  • Unified Communications architectures Strong technical, client and people management skills.
  • Minimum 8 years’ experience in design or implementation lead roles for large multi-site contact centers.
  • Experience performing QA, oversight and estimation of complex remote projects.
  • Candidate must possess knowledge of Contact Center Reporting metrics and be able to define customer-based requirements.
  • Excellent client relationship skills working with enterprise level customers.
  • Ability to work in a delivery support environment that involves structured processes and timelines.
  • Experience with a disciplined development methodology and release management process.

 

Skills & Experience

  • Candidates should have a minimum of 8+ years’ experience within a Cisco Unified environment.
  • Working knowledge of any major Middleware platform (MQ Series, Tuxedo).
  • Working knowledge of Interface APIs/Object Models (CORBA, COM+, and EAI).
  • Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel).
  • Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols.
  • Demonstrated ability to perform complex problem isolation within Database systems
  • Demonstrated ability to lead, mentor and manage technical teams.
  • Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL. 
  • Deploy, configure and script Cisco UCCE software [ICM, CVP, IP-IVR], and third party software, and integrated peripheral systems.
  • Cisco ICM Enterprise development and deployment experience, including scripting, configuration and call routing.
  • IP-IVR integration design or deployment
  • CVP or AVP application deployment experience
  • Experience with voice gateways or H.323, SIP or MGCP protocol experience
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus.
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is aplus
  • Perform ICM / IPCC scripting.
  • Perform integration with other enterprise applications.
  • Demonstrated ability to perform complex problem isolation within LAN/WAN Networks.
  • Demonstrated ability to perform complex problem isolation within Server hardware platforms.
  •  Demonstrated ability to perform complex problem isolation within OS Platforms WinNT/2K, UNIX, Linux.

 

About Talent Anywhere 

 

Talent Anywhere provides companies with comprehensive solutions to develop a global workforce. Our award winning model has been the most proven method for establishing and growing teams and offices in new locations. Since 2006, we have helped over 80 international companies deploy teams with over 2,000 employees globally.

Apply for this position

Thank you for considering a career at Talent anywhere. Please take a minute to fill out the
following form. After you have completed your application an email will be sent to you.

Personal Information

First Name *
Last Name *
Email *
Mobile Phone *
Current Location *
Resume *
Inquiry