Cisco Unified Contact Center Security

Information Technology (IT) | Pune, India


We are looking for Cisco Unified Contact Center Security to join a growing client in Pune, India.



  • Excellent written and verbal skills are a must.
  • Bachelor’s Degree in Engineering or similar field and/or equivalent work experience.



  • We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.
  • Broad experience with design, implementation and management of complex Cisco
  • Unified Communications architectures Strong technical, client and people management skills.
  • Minimum 8 years’ experience in design or implementation lead roles for large multi-site contact centers.
  • Experience performing QA, oversight and estimation of complex remote projects.
  • Candidate must possess knowledge of Contact Center Reporting metrics and be able to define customer-based requirements.
  • Excellent client relationship skills working with enterprise level customers.
  • Ability to work in a delivery support environment that involves structured processes and timelines.
  • Experience with a disciplined development methodology and release management process.


Skills & Experience

  • Candidates should have a minimum of 8+ years’ experience within a Cisco Unified environment.
  • Working knowledge of any major Middleware platform (MQ Series, Tuxedo).
  • Working knowledge of Interface APIs/Object Models (CORBA, COM+, and EAI).
  • Telecommunications: Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel).
  • Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits & Signaling Protocols.
  • Demonstrated ability to perform complex problem isolation within Database systems
  • Demonstrated ability to lead, mentor and manage technical teams.
  • Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL. 
  • Deploy, configure and script Cisco UCCE software [ICM, CVP, IP-IVR], and third party software, and integrated peripheral systems.
  • Cisco ICM Enterprise development and deployment experience, including scripting, configuration and call routing.
  • IP-IVR integration design or deployment
  • CVP or AVP application deployment experience
  • Experience with voice gateways or H.323, SIP or MGCP protocol experience
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus.
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is aplus
  • Perform ICM / IPCC scripting.
  • Perform integration with other enterprise applications.
  • Demonstrated ability to perform complex problem isolation within LAN/WAN Networks.
  • Demonstrated ability to perform complex problem isolation within Server hardware platforms.
  •  Demonstrated ability to perform complex problem isolation within OS Platforms WinNT/2K, UNIX, Linux.


About Talent Anywhere 


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