Technical Support Analyst

Information Technology (IT) | Pune, India

 

We are looking for Technical Support Analyst to join a growing client in Pune, India.

 

Requirements

  • 2+ years’ experience in the field of Application support, Deep Technical Support, Software technical support or related
  • Proven history in investigating, researching and resolving complex technical cases and issues
  • Solid experience in maintaining customer interaction and managing communication flows
  • Excellent troubleshooting skills
  • Strong hands-on experience with XML
  • Deep understanding and professional expertise working with front-end technologies, such as HTML/XHTML, CSS, JavaScript

    

Responsibilities

  • To provide and manage the resolution of all incoming incidents allocated to you through a professional, courteous liaison with both the customer and internal/external personnel.
  • Record all incidents on the current incident logging application, ensuring that the current incident logging procedures are adhered to and that sufficient details are recorded to facilitate the resolution.
  •  Monitor incidents raised by Clients, Internal Staff and Solution Partners.
  • Provide a reliable and responsive help facility, ensuring continuity and integrity of service.
  • Provide a reliable and responsive service for the identification and escalation of technical problems following the resolution, escalation and communication procedures.
  • Liaise closely with internal teams, e.g. QA and Development, to reproduce and resolve issues.
  • To assist in the development and monitoring of current Help Desk processes and procedures, making recommendations for improvement where required.
  •  To assist in the production of weekly and monthly Help Desk managerial statistics.
  • Assist in the development and continued monitoring of the published Service Level Agreements.
  • Monitor and progress scheduled and periodic archive requests through to completion ensuing Clients are aware of progress.

 

Skills and Experience

  • Deep understanding and professional expertise working with front-end technologies, such as HTML/XHTML, CSS, JavaScript
  • Ability to work with development tools (i.e. Eclipse, XQuery) and code versioning and control systems, SVN/CVS – preferred
  • Experience working on a daily basis with at least 1 ticketing system; knowledge of JIRA will be an advantage
  • Very good English language
  • Advantages.

 

About Talent Anywhere

Talent anywhere provides companies with comprehensive solutions to develop a global workforce. Our award winning model has been the most proven method for   establishing and growing teams and offices in new locations. Since 2006, we have helped over 80 international companies deploy teams with over 2,000 employees globally.

Apply for this position

Thank you for considering a career at Talent anywhere. Please take a minute to fill out the
following form. After you have completed your application an email will be sent to you.

Personal Information

First Name *
Last Name *
Email *
Mobile Phone *
Current Location *
Resume *
Inquiry